AI at the point of care is now part of the medical record.
Tokto records every prompt your utilization, clinical, and member-support teams run, ready for the clinical lead, the GC, CMS, and the HIPAA auditor.
Your team turns on a new AI scribe and a prior-auth assistant this quarter. The clinical lead asks who validated it, the GC asks about PHI, the compliance officer asks about the BAA. No one has a single answer that matches.
- Every AI interaction tied to a member, a plan, a clinician, an authorization, and a model version.
- A single record that the clinical lead, the GC, and the HIPAA auditor can read against the same evidence.
- Policy at the prompt: PHI blocked from uncontracted vendors, AI denials held for clinical review, ambient capture stopped without consent.
- AI used at the speed of care with the record the plan needs.
- A new tool gets used across two clinical teams before anyone notices. Compliance finds out at audit.
- An ambient scribe captures patient audio without consent. CIPA exposure follows.
- An AI assistant denies a claim with no recorded clinical review. The denial is reversed on appeal.
- A vendor with PHI access has no current BAA. The plan cannot produce a use record.
Tokto sits inside every AI conversation in the plan. The utilization-management co-pilot, the ambient clinical scribe, the prior-auth assistant — all become records at the moment of use. The record carries the member, the clinician, the authorization, the model, and the policy that applied. Practitioners get the speed; the plan gets the trail.
When the clinical lead asks who used what, when the GC asks about PHI, when CMS asks how a denial was reviewed, the answer is one query. The team uses AI; the plan stays inside HIPAA and the clinical-review requirement.