Your customer's audit log is now your SLA.
Tokto gives the SaaS General Counsel one record that ties every prompt, every model output, every tenant boundary, and every vendor data flow to a customer, an API token, and a feature, ready for indemnification, breach notification, and customer SLA exposure.
A customer GC reads about CamoLeak in the morning and calls in the afternoon. They want the audit trail of every prompt that ran in their tenant in the last ninety days, the indemnification language reread, and the breach-notification timeline. The platform has SOC 2 reports. It does not have what the customer is asking for. The customer is one of the top five renewals of the year.
- Every prompt tied to a tenant, a user, an API token, a model version, and a feature flag.
- A complete record for the customer CISO, the customer GC, SOC 2, FedRAMP, and the customer's regulator.
- Policy applied before tokens leave the boundary: no agent egress, no PR ingestion, no untrusted markdown without review.
- Defensibility under customer audit, CVE post-mortem, breach disclosure, and SLA dispute at once.
- A zero-click prompt-injection bypasses the AI agent. Source code, API keys, and secrets exfiltrate. Customer indemnification is open.
- A CVSS 9.3 vulnerability lets an attacker impersonate any user with only an email address. Customer SLA dispute, breach notification.
- A voice-phishing attack on the upstream CRM exposes 70 million records across 11,000 customers. Indemnification clauses light up.
- A 400-character prompt forces a customer chatbot to render attacker HTML. The customer's customers are the next plaintiffs.
Tokto governs the AI plane every enterprise SaaS now ships into customer environments. Co-pilots, embedded agents, model summaries, and chatbot endpoints all become records at the moment of output. Each record is tenant-scoped so the customer GC sees only what they are entitled to see, and so the vendor answers a thousand customer-audit questions out of one query.
When CamoLeak lands on Copilot Chat, when BodySnatcher lands on ServiceNow, when ShinyHunters compromises a CRM upstream, the customer GC asks the same question of every vendor in their stack. The vendor that can answer wins. The vendor that cannot is the cautionary tale.